Shipping & Returns Policy

Dispatch:

• Postage costs:
  • We charge a standard shipping fee of €5 for all orders within the Netherlands. For orders over €50, shipping is free.
• Delivery time:
  • Orders within the Netherlands are usually delivered within 1 working day .
• Shipping partner:
  • We work with DHL to ensure your order arrives safely and quickly.
• Track & Trace:
  • After placing your order, you will receive a confirmation email with a Track & Trace link, so you can track the shipment and know exactly when it will arrive.

Return Policy:

• Return period:
  • If you are not satisfied with your purchase, you can return it within 14 days of receipt.
• Conditions for return:
  • Items must be returned unused, undamaged and in their original packaging.
  • The costs for returns are at the customer's own expense.
  • The customer is responsible for arranging a return label and shipping costs.
• Return procedure:
  • Please contact us at contact@kidslam.com to initiate a return and receive further instructions.
• Refund:
  • Once we have received and checked the returned items, we will refund the purchase amount to your account within 5 working days .